top of page

Training & Development  > Sales and Marketing
EFFECTIVE COMMUNICATION SKILLS FOR NEGOTIATIONS THAT MAKE A DIFFERENCE

PURPOSE:

The purpose of this program is to increase the awareness of the participants and their surroundings; help them express themselves correctly and clearly to be aware of non-verbal communication and use the power of effective listening, correct management and communication planning, effective negotiation skills and effective conflict management skills.

​

CONTENT:

  • Creating a professional image

  • Bearing and reflecting the organization culture

  • Communication skills

    • Empathy

    • Effective listening / listening obstacles

    • The power of the questions

    • Understand, Getting understood, Agreeing

    • Receiving / Giving Feedback

    • Reading between the lines

    • Body Language

  • Communication Techniques that Make the difference

  • Conflict Management

    • Problem-solving approach

  • Recognizing the concept of negotiation

  • Understanding and interpreting our negotiation style

  • Receiving suggestions, Learning from negotiations

  • Being on the same boat

 

DURATION: 

2 days

 

PARTICIPANT PROFILE:

All employees with internal and external customer

bottom of page