Training & Development  > Management and Leadership
QUALITY AND PROCESS ORIENTATION

PURPOSE:

The Purpose of the Program is to enable each participant to understand the basic principles of total quality and process management, and to apply the basic tools used in process management and process improvement.

CONTENT:

• Quality, TQM, ISO 9001 Concepts

• The Concept of Process and Process Approach

• Process Management

• Business Organization and Process Management

• Holistic View

• Process Hierarchy, Inter-Process Relations

• Process Management and Tools Used in Process Improvement

• Continuous improvement

• Practices

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DURATION: 

2 days

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PARTICIPANT PROFILE:

Specialists and Managers