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Training & Development  > Sales and Marketing
BRANDED SERVICE MANAGEMENT

PURPOSE:

The Purpose of the Program is to enable all employees to adopt the importance of service awareness at the individual level of corporate service quality.

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CONTENT:

  • Modern world and modern customer expectations

  • Customer orientation concepts and corporate practices

  • Customer Orientation Tools: Segment Management, Multi-Channel Management

  • Service for customer expectation, expectation and service need

  • Definitions of Excellent Customer Experience and Modern Examples

  • Customer Value Recommendation Design

  • Integration of Customer Contact Points and 1 to 1 Customer Relationship

  • Planning customer’s journey in service channels

  • Creating customer experience with employees who promise personal guarantee

 

Training is carried out with information sharing, individual practices, group work, case studies, video discussions, action plans and participants.

 

DURATION: 

1-2 Days

 

PARTICIPANT PROFILE:

Employees from all levels with at least 3 years’ experience can participate in associated groups.

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