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Resilience means emotional resilience, being able to protect our mental health in the face of life's stressful and challenging experiences, and even turning the crisis into a gem. The Latin origin of the word means "flexibility". In times of crisis, some of us are broken and bruised, while others, like an elastic material that stretches (changes) when bent, can revert to its former form or even become stronger.


The aim of the program is to learn and apply the knowledge, skills and approaches necessary to build and protect our emotional resilience in the face of any unavoidable negative situation, to better perceive and manage the situation and the stress created by the situation by using our cognitive and emotional intelligence.



  • What is Emotional Resilience?

    • Definition and key elements of emotional resilience

    • Can emotional resilience be learned?

  • IQ - EQ

    • Definition and history of intelligence

    • What is IQ? How many layers does it have?

    • What is EQ? How many layers does it have?

    • How much IQ, how much EQ is needed for emotional resilience?

  • Let's start with "HEAD"

    • Structure and layers of the brain

      • Primitive - reptilian brain

      • limbic - emotional brain

      • Neo-cortex - thinking brain

  • What happens in our brain and body at the moment of winning and losing?

  • Hormones play the leading role: What is Serotonin, Dopamine, Oxytocin and Endorphin, how is it produced, how is it reproduced?

  • Darwin and evolution; neither the strongest nor the wisest; Who survives the fittest?

Our Sweet Trouble "Stress"

  • Definition of stress

  • Positive – negative stress

  • Ideal dose of stress

  • Evolutionarily stress (how to survive in a space/information age world with cavernous bodies?)

  • Short cut in difficult/emergency situations: The amygdala

  • Reflex responses (fight or flight)

  • coping with stress

    • Identifying distress caused by stress

    • Who is in control?

    • Stress sources (physical, social)

    • Stress symptoms (physical, mental, emotional, behavioral)

    • What should change? (source of stress or stress response?)

    • Why zebras don't get ulcers (no worries)

10 Steps to Emotional Resilience

  • Know yourself, identify your strengths and weaknesses, express yourself fully how you feel (self-awareness and emotional awareness exercises - practices)

  • Perform instant self-control and short-term stress management (immediate, medium and long-term stress coping methods and practices)

  • Put things in the right perspective (correct perspective and perspective studies)

  • Identify areas of control (studies on identifying areas of direct control, indirect control, and out of control and handling events differently in these areas)

  • Decide on your reaction (emotion-thought-behavior model)

  • Set yourself a goal by making a plan (Smarter Goals)

  • Increase your self-motivation (contentment, optimism and drive to achieve)

  • Get help from the right people (identifying the right people using a stakeholder map)

  • Take firm steps forward (combating mental and hypothetical barriers)

  • Identify learning points (learning from mistakes, strengthening towards new goals)


1 day



Employees and managers at all levels.

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