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Training & Development  > Sales and Marketing
CUSTOMER AND RELATIONSHIP MANAGEMENT IN SALES

PURPOSE:

The Purpose of the Program is to ensure that the employees who have customer contact in the company improve themselves in customer relationship management and sales process.

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CONTENT:

  • The Steps of the sales process and the place of the role as a relationship manager

  • Various techniques used in the sales process and sales coach approach

  • Focus on understanding the customer profile and need

  • The effects of personal behavior profile on a relationship manager

  • Developing different sales strategies for different customer profiles

  • Missing sales opportunities because of personal behavior barriers

  • Principles of Interpersonal Communication and Empathic Relationship

  • Work as a team in the sales process and the management of internal relations

  • Sharing motivation in sales process and common team values

 

DURATION: 

1-2 Days

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PARTICIPANT PROFILE:

All employees with a customer or supplier contact can participate in associated groups.

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