Training & Development  > Sales and Marketing
SALES AND CUSTOMER RELATIONS ON THE PHONE

PURPOSE:

The Purpose of the Program is to increase sales by continuously developing the effective sales method based on win/win principle and application of modern sales techniques about sales on phone.

​

CONTENT:

• Communication in the sales process

• Active listening

• Question-asking Skills

• Professional sales concept

• Selling process

  • Win / Win Paradigm

  • Sales Steps: Preparation

  • Starting the interview and types of introductions

  • Managing the interview

  • Tips to be used in sales interviews

• Why do people buy?

• The concept of benefit

• Objection in sales and techniques to use against objection

• Sales Closure Techniques

 

DURATION: 

2 days

 

PARTICIPANT PROFILE:

Customer Representatives, Tele-Marketing Employees